Terms of Hire


Terms used in this document shall have the following meanings:

“Customer”, “you”, “your” or “yours” means you, the person hiring equipment;

“Confirmation” means any verbal, electronic or written acceptance of the order by Wind Tribes

“Terms and Conditions” means the terms and conditions upon which the hire of equipment  is made and which is set out in this document;
“Wind Tribes”, “us”,”our” or “we” refers to the musicians and founders of Wind Tribes, Oli Franklin and Tim Haigh.

Terms of Hire

1: When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

2: We may require additional security details including faxed or e-mailed documentation and a landline number before goods are dispatched. We reserve the right to cancel a contract if this information is not sufficient.

3: Equipment is not supplied on a trial basis.

4: All prices quoted are inclusive of VAT, unless otherwise stated.

5: Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

6: If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.

7: Access, Mastercard, Visa, Switch, Solo, Delta, American Express cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.

8: No property or title of the goods shall pass from Wind Tribes to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.

9: All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.

10: All products are covered by manufacturer's warranty. Line Faders, Cross Faders, Cables and Stylus are not guaranteed unless otherwise stated.

11: A signature will be required at time of receipt and goods cannot be left without such signature.

12: Claims for non delivery, missing items or damage to goods in transit must be made within 7 working days of expected delivery time. Any claims made after this time will not be accepted.

13: 'Dead on arrival' : Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Wind Tribes as soon as possible.

14: The faulty goods will then be collected (within the UK only) by Wind Tribes.

15: Any unwanted items that wish to be returned will be subject to a re-stocking fee.

16: Any item returned with no fault found will be subject to a minimum £89 handling charge.

17: Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to Wind Tribes are subject to £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.

18: The customer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the equipment by Wind Tribes to the client provided that he/she gives written notice of such cancellation.

18.1: If a client exercises his/her right to cancel a Contract, Wind Tribes shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:

18.2: He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or.

19: We will only price match against UK authorised dealers. We do not match the prices of dealers abroad.

20: Equipment not returned within the 24 hour period specified will incur a charge equal to an additional days booking fee.

21: All images are copyright of Wind Tribes unless supplied by manufacturer.